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FAQ
Your curiosities, answered with care.
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Are your scents from essential oils or synthetic fragrance?All scents come from pure essential oils, botanical extracts, or the natural aroma of our ingredients (like cocoa butter or plum oil). No synthetic fragrance, ever.
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Do you accept returns or exchanges?Due to the handmade and personal nature of our products, we do not accept returns. However, if something isn’t right, please reach out—we truly want you to love your Wild Faye experience.
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Are your products safe for sensitive skin?Absolutely. Many of our formulas are specifically crafted for sensitive skin and little ones (like our Wild Baby and Wild Mama lines). However, we always recommend a patch test before full use, especially if you’re prone to sensitivities.
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How long does shipping take?Please allow 2–5 business days for order processing, as we make most items fresh. Shipping times vary depending on your location, but we’ll send tracking info as soon as your package is on its way!
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Are your products handmade?Yes! All Wild Faye goods are lovingly handcrafted in small batches to ensure quality, freshness, and that extra touch of care you won’t find in mass-produced skincare.
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Are your products all-natural?Yes. Every Wild Faye creation is handcrafted using natural, non-toxic ingredients—no parabens, synthetic fragrances, or harsh preservatives. Just clean, skin-loving botanicals and earth-born goodness.
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Do you use tallow in all products?Nope! While we’re proud to offer nutrient-rich tallow products through our Wild Tallow line, we also have plenty of vegan-friendly offerings under Wild Faye Essentials, Wild Baby, and Wild Mama.
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Do you take custom orders or collaborations?We’re open to magic! If you’re dreaming of a custom blend, event favor, or collaboration, send us a message—we’d love to chat.
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How long do your products last?Most products have a shelf life of 6–12 months, thanks to natural preservative ingredients like vitamin E and essential oils. Store them in a cool, dry place away from direct sunlight for maximum freshness.
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