Customer Care
At Wild Faye Apothecary, we believe that caring for our customers is just as important as crafting our products. Each item is made with intention, love, and a deep respect for your skin, your home, and the natural world — and we’re here to support you every step of the way.
Whether you're curious about ingredients, need help with your order, or simply want to learn more about our products, we’re always happy to help.
How to Reach Us
Have a question, concern, or kind word to share? You can reach our customer care team by:
Email: hello@wildfayeapothecary.com
Or use the Contact Form on our website for a quick and easy way to get in touch.
We aim to respond to all inquiries within 1–3 business days.
Common Topics We Can Help With:
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Questions about ingredients or usage
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Order tracking or shipping concerns
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Exchanges or refunds (see our Return Policy)
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Wholesale or custom product inquiries
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General feedback or suggestions
Our Promise to You
We’re a small but mighty team, and we value every customer who chooses to support our handcrafted, non-toxic creations. Your satisfaction is important to us — and we’re committed to ensuring your experience with Wild Faye Apothecary is one of magic, beauty, and trust.
Thank you for supporting our mission and letting us be a part of your self-care rituals.
Privacy & Safety
Effective Date: 3/30/25
At Wild Faye Apothecary, your privacy and safety are extremely important to us. We are committed to protecting your personal information and creating a secure shopping experience rooted in trust, transparency, and respect.
Information We Collect
When you visit our site or make a purchase, we may collect the following information:
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Personal Information: name, email address, phone number, billing and shipping address.
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Payment Information: collected securely through our payment processor; we never store full credit/debit card numbers.
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Order History: for customer service, reorders, and product suggestions.
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Website Usage Data: such as cookies, IP address, browser type, and pages visited, which help us improve your experience.
How We Use Your Information
We use your information to:
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Fulfill and ship orders
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Send order updates and confirmations
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Respond to customer service inquiries
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Send occasional updates or promotions (only if you opt-in)
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Improve our website and customer experience
We will never sell or share your personal data with third parties for marketing purposes.
Payment & Security
All transactions are processed through trusted third-party platforms (e.g., Shopify, PayPal, Stripe) using secure encryption protocols. Your payment information is protected, and Wild Faye Apothecary does not store any sensitive payment data on our servers.
Your Rights
You have the right to:
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Access and review the personal data we have on file
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Request corrections to any inaccurate information
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Opt-out of email communications at any time
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Request deletion of your data (unless needed for legal or transactional purposes)
To request any of the above, email us at: hello@wildfayeapothecary.com
Cookies & Tracking Technologies
We use cookies and similar tools to enhance your experience, remember your preferences, and understand how visitors use our site. You can control cookie settings in your browser at any time.
Safety Disclaimer
All Wild Faye Apothecary products are handcrafted in small batches using high-quality, natural ingredients. While we carefully formulate for safety and effectiveness, we recommend patch-testing new products before full use, especially for sensitive skin. Our products are not intended to diagnose, treat, or cure any medical condition. Please consult a healthcare provider for specific concerns.
Updates to This Policy
This policy may be updated occasionally to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with the new effective date.
Contact Us
If you have any questions, concerns, or feedback about your privacy or our safety practices, please reach out to us at:
Thank you for supporting our small business and trusting us with your wellness journey.
Wholesale Inquiries
We’re so honored you're interested in carrying Wild Faye Apothecary in your shop or boutique!
We partner with retailers who share our love for clean, non-toxic ingredients, intentional rituals, and beautifully crafted products inspired by nature and the wild feminine. Whether you run a curated storefront, spa, subscription box, or lifestyle brand, we'd love to explore how our creations can complement your offerings.
What We Offer
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Wholesale pricing on our full product line
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Low minimums for small businesses
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Seasonal collections & limited-edition releases
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Product education & ingredient transparency
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Beautiful packaging designed to elevate your retail space
Submit a Wholesale Request
Please fill out the form below or email us directly at [Insert wholesale email address] with the following details:
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Your Name & Business Name
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Business Website or Social Media
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Store Location (City, State/Country)
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Type of Business (e.g., boutique, spa, subscription box, online-only)
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Which products you’re interested in
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Resale License or Tax ID (if applicable)
Once we receive your inquiry, we’ll be in touch within 2–4 business days with our current wholesale catalog and terms.
Thank you for supporting handmade, mindful goods. We can’t wait to connect and grow something beautiful together.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Apple Pay
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Google Pay